Refund, Cancellation & Delivery Policy
Last updated: 7 June 2026
Premium Skills are digital products delivered instantly by email. We want every buyer to actually get what they paid for — so if delivery fails or the file doesn't work, we'll make it right.
Delivery
Premium Skills (e.g. Concall Decoder) are digital prompt files — no physical shipping is involved. After Razorpay confirms your payment, your purchase is delivered to the email address you provided at checkout, typically within 5–10 minutes (and made available in the app). Delivery is considered complete once that email is sent. No shipping charges apply.
If you didn't receive your purchase, or it doesn't work as described, email contact@alphaforge.cloud within 7 days of purchase and we'll resend it or refund you.
Refund policy
- Premium Skills are digital goods delivered immediately after payment.
- Because they're delivered instantly and can't be "returned," they are generally non-refundable once delivered.
- Exception: if you didn't receive the file, or it's broken/not as described, contact us within 7 days and we'll resend or refund. We'd rather you be happy than hold a sale that didn't deliver.
- Approved refunds are returned to your original payment method via Razorpay, typically within 5–7 business days.
Cancellations
A premium Skill is a one-time purchase, not a subscription — there's nothing recurring to cancel.
How to reach us
Email contact@alphaforge.cloud with your purchase email and what went wrong. FilingForge is operated by Nandan Pugalia, Kolkata, West Bengal 700019, India. We'll respond as quickly as we can.